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Privacy Policy

Last updated: 19/10/2026

1. Who we are

Majesco Removals is operated by Majesco Transport Ltd, company number 11850382 (“we”, “us” or “our”). We are responsible for deciding how personal information is used when you enquire about or use our services.

This policy explains how we handle information collected through majescoremovals.co.uk, quotation forms, email, telephone, WhatsApp and our removals, packing and storage services.

Contact details

Email: info@majescoremovals.co.uk
Telephone: 01424 575464
Postal address: 67 St. George's Road, Hastings, East Sussex, TN34 3NH

2. Information we collect

Depending on your enquiry or booking, we may collect:

  • Your name, email address and telephone number.

  • Collection, delivery, billing and forwarding addresses.

  • Moving dates, property details, access arrangements and parking information.

  • Details of items to be moved, inventories, declared values and packing or storage requirements.

  • Photographs or videos you provide to help us assess a move or investigate damage.

  • Quotations, booking instructions, correspondence, invoices and payment records.

  • Information relating to cancellations, complaints, insurance matters or claims.

  • Contact details of a representative you authorise to act on your behalf.

  • Technical information associated with website use, such as IP address, browser information and cookie preferences.

Please avoid including unnecessary personal documents, financial information or images of other people in photographs or videos.

If you provide another person’s details, please make sure you are authorised to do so and tell them about this policy.

3. Where information comes from

We usually receive information directly from you through our website, messages, telephone conversations or during the delivery of our services.

We may also receive relevant information from your authorised representative, a business arranging your move, or a contractor involved in providing your booked service.

4. Why we use information

We use personal information for the following purposes and legal reasons:

Enquiries, quotations and bookings: to assess your requirements, prepare quotations, arrange services and communicate about your move. Where you are the customer, this is necessary to take steps at your request before entering a contract or to perform our contract with you.

Delivering services: to organise collection, transport, packing, delivery and any agreed storage, including coordinating with your representative and relevant contractors. This is necessary to perform our contract. When dealing with business contacts or representatives, we rely on our legitimate interest in organising and delivering the service.

Accounts and administration: to issue invoices, record payments and meet applicable accounting and tax obligations. We rely on legal obligations and, where appropriate, our legitimate interest in administering our business.

Complaints, claims and security: to investigate concerns, handle damage claims, recover outstanding payments and protect customers and our business. We rely on our legitimate interests in resolving disputes, preventing misuse and establishing or defending legal claims, together with any applicable legal obligations.

Optional marketing and website technologies: we rely on consent where required. You can withdraw consent without affecting the lawfulness of processing carried out before withdrawal.

Where we rely on legitimate interests, we consider your rights and whether the information is reasonably necessary for the purpose.

We need sufficient contact and moving details to provide an accurate quotation and fulfil a booking. If you do not provide necessary information, we may be unable to quote or carry out the service.

5. Who we share information with

We share relevant information only where needed for the purposes described in this policy. Recipients may include:

  • Staff and removal crews involved in your enquiry or booking.

  • Subcontractors and storage providers carrying out agreed services.

  • Wix, which provides our website platform and associated services.

  • Providers of email, business messaging, IT and record-management services.

  • Banks or payment providers involved in processing payments.

  • Insurers, claims handlers, accountants and professional advisers.

  • Public authorities where disclosure is legally required.

For example, a removal subcontractor may need your name, contact number, collection and delivery addresses, inventory and access instructions.

We limit information sharing to what is relevant and use appropriate arrangements with providers processing information on our behalf.

6. WhatsApp, maps and reviews

If you contact us through WhatsApp, we use the messages and contact information you provide to respond to your enquiry and manage your booking. WhatsApp also handles information under its own privacy policy. You can contact us by telephone or email instead.

Our website may display third-party maps, review content or messaging features. Depending on the feature and your privacy choices, its provider may receive technical information when the feature loads or when you interact with it.

Third-party features used on this website: [insert the actual map, WhatsApp widget and review providers retained on the site, with links to their privacy notices; remove unused apps].

Customer photographs or testimonials used for publicity are handled separately from the information needed to carry out a move. Where we rely on your permission to publish identifiable content, you can contact us to withdraw that permission.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to support its operation. Additional technologies may support analytics, embedded features or advertising, depending on the services enabled.

Where consent is required, these technologies should only operate after you agree. You can change your choices through [insert the actual cookie-settings control or link].

The cookie information available through [insert cookie notice or preferences link] explains the technologies used, their providers, purposes and duration.

Rejecting optional technologies does not prevent you from contacting us by telephone or email.

8. Marketing

Requesting a quotation does not automatically subscribe you to promotional messages.

If we send promotional emails, texts or WhatsApp messages, we do so with your consent or where the rules for marketing our own similar services permit it and the required opt-out opportunities have been provided.

You can ask us to stop marketing at any time by using the unsubscribe option provided or emailing info@majescoremovals.co.uk.

Messages needed to respond to your enquiry or administer your booking are separate from promotional marketing.

9. How long we keep information

We retain information only for as long as necessary for its purpose, including relevant accounting obligations and the handling of disputes.

Our retention periods are:

  • Enquiries that do not become bookings: 10 years.

  • Booking records, invoices and essential contractual correspondence: 10 years.

  • Survey photographs, videos and detailed access instructions: 10 years.

  • Complaint and claim records: 10 years

Information may be retained longer where a specific legal obligation or ongoing dispute requires it. We delete or anonymise information when it is no longer needed.

We may retain limited records of marketing objections so that we can respect your preferences.

10. Information processed outside the UK

Some technology providers, including Wix and messaging providers, may process information outside the UK.

Where a restricted international transfer takes place, an appropriate legal mechanism is required. This may include UK adequacy regulations or approved contractual safeguards, with additional measures where necessary.

You can contact us for details of the safeguards relevant to your information and how to obtain a copy.

11. Protecting your information

We use appropriate technical and organisational measures to protect personal information, including access restrictions and safeguards appropriate to the information concerned.

Access is limited to people and service providers who need the information for their work. No online system can guarantee absolute security.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Obtain a copy of your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of your information.

  • Restrict how information is used.

  • Receive certain information in a portable format.

  • Withdraw consent where processing relies on consent.

Your right to object: you can object to processing based on legitimate interests for reasons relating to your circumstances. You can object to direct marketing at any time.

To exercise your rights, email info@majescoremovals.co.uk. We may need to verify your identity before providing information or acting on a request.

Some rights have exceptions. For example, we may need to keep certain records to meet legal obligations or deal with a legal claim.

13. Questions and complaints

If you have concerns about how we use your information, contact us using the details above so that we can investigate and respond.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/

14. Changes to this policy

We may update this policy when our services, systems or information-handling practices change. The current version will be published on this page with its updated date.

This policy explains our handling of personal information. Our Terms and Conditions separately explain the contractual arrangements for our services.

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